Website - Customer satisfaction

1. How frequently do you visit this [website]? every day every week ervery month quartely or more rarely

2. How satisfied are you with [website] in general? very satisfied medium very dissatisfied

3. Which characteristics are important to you when visiting websites? very important medium not at all important easy navigation  clarity  selection various methods of payment  offers  range of products  product quality  prices  product information  information on this topic in general  speed  graphical presentation  search  customer service

4. How do you rate our websites compared to other websites you have made use of for shopping before? much better similar worse no experience easy navigation  clarity  selection various methods of payment  offers  range of products  product quality  prices  product information  information on this topic in general  speed  grafic presentation  search  customer service

5. How could we change our website to your satisfaction?

6. What do you like about our website?

7. Would you recommend this [website] to others? Yes No

8. Did any problems occur during your visit on this [website]? no yes, which

9. In case you made use of the customer service, were you satisfied? I did't make use of it satisfied not satisfied, because

10. Would you call yourself an experienced internet user? Yes No

11. Statistical data Age Gender |please select| male female Nationality

This survey has been created with '2ask'

Organizer:  orbiz Software GmbH,  Felix-Wankel-Str. 4, 78467 Konstanz, Deutschland,